Daraz Extends Return Policy to 14 Days, Enhancing Customer Trust

Pakistan’s top online shopping platform, Daraz, is making shopping easier for its customers by extending its return policy for Marketplace products from 7 to 14 days. This change highlights Daraz’s commitment to keeping its customers happy.

Ahmed Tanveer, Chief Operating Officer of Daraz Pakistan, explained, “We want to give our customers more time and peace of mind when they shop with us. So, we’re doubling the return period and making it easier for you to return products.”

Here are the key points of this new policy:

1. More Time: You now have 14 days to return a product from the day it’s delivered to you.
2. Simple Returns: Daraz has simplified the return process, with clear instructions on their website and helpful customer service.
3. More Products: This extended policy covers a wider range of items, giving you more confidence to shop for different products.
4. Return Pick-up: Daraz has also introduced return pick-up services in several cities, making returns even more convenient, including:
   • Karachi
   • Lahore
   • Islamabad
   • Rawalpindi
   • Faisalabad
   • Peshawar
   • Multan
   • Bahawalpur
   • Okara
   • Sahiwal
   • Sialkot
   • Sargodha
   • Gujranwala
   • Jehlum
   • Gujrat
   • Abbottabad

With online shopping becoming more popular, Daraz’s new policy update aims to make sure customers in these cities have an easy and enjoyable shopping experience.