Soneri Bank is seeking to hire a Service Quality Analyst for its Customer Experience department in Karachi. Candidates should have a minimum of a bachelor’s degree and 3 to 4 years of relevant experience. The role focuses on developing, reviewing, and maintaining Operational Level Agreements (OLAs) for internal departments, ensuring service quality standards are met, and supporting continuous improvement initiatives.
The Service Quality Analyst will monitor internal department performance against approved metrics, prepare daily, weekly, and monthly performance reports, and maintain performance dashboards and trackers using Excel. The role also involves coordinating with stakeholders to ensure OLA compliance, timely issue resolution, and accurate measurement of service delivery. Strong analytical and problem-solving skills are essential, along with attention to data accuracy, consistency, and timely reporting.
Applications must be submitted via email to [email protected] with a copy to [email protected], clearly mentioning the position title and location in the subject line. The application deadline is January 30, 2026. Only shortlisted candidates will be contacted for interviews. This opportunity highlights career growth in service quality management and operational excellence within a leading Pakistani bank.
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